Privacy Policy

Effective Date: September 25, 2025
Company Name: CanyonPlumbingLTD
Business Number (BN): 307569204
Contact Information:
Phone: +1 604-558-3308
Email: info@canyonplumbingltd.com Address: 789 W Pender St #1250, Vancouver, BC V6C 1H2, Canada

1. Introduction

At CanyonPlumbingLTD, we respect your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and disclose personal data in compliance with Canadian law and the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information:

  • Personal details: name, phone number, email address, billing information.

  • Service-related information: project details, invoices, and payment records.

  • Technical information: IP address, browser type, device information, and usage statistics.

  • Communication data: emails, calls, and messages exchanged with our staff.

3. How We Use Your Information

We process your data for the following purposes:

  • To provide plumbing, tax consulting, and related services.

  • To communicate with you regarding services, billing, or inquiries.

  • To comply with legal obligations (tax, accounting, business registration).

  • To improve our website and customer service.

  • To send updates, promotions, or service reminders (only with consent).

4. Sharing of Information

We do not sell your personal data. We may share it with:

  • Professional advisors (accountants, legal consultants) when necessary.

  • Service providers such as IT and hosting partners under confidentiality agreements.

  • Government authorities when required by law (e.g., CRA).

5. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal requirements, or resolve disputes.

6. Security Measures

We use reasonable technical, administrative, and physical safeguards to protect personal data from unauthorized access, loss, or misuse.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time.

To exercise your rights, please contact us at info@canyonplumbingltd.com.

8. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted on our website with the effective date.

Cookie Policy

Effective Date: September 25, 2025

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve performance, remember preferences, and provide a better user experience.

2. Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Collect anonymous data on how users interact with the website.

  • Functionality Cookies: Remember your settings and preferences.

  • Analytics Cookies: Help us understand traffic and improve the website.

3. Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect certain functions of the site.

4. Third-Party Cookies

We may use trusted third-party services (e.g., analytics providers) that set cookies on our behalf. These cookies are subject to their own privacy policies.

GDPR Compliance Statement

Effective Date: September 25, 2025

CanyonPlumbingLTD complies with the EU General Data Protection Regulation (GDPR). If you are located in the European Economic Area (EEA), the following rights apply:

1. Legal Basis for Processing

We process personal data based on:

  • Performance of a contract (service delivery).

  • Legal obligations (tax, accounting, business law).

  • Legitimate interests (customer support, fraud prevention).

  • Consent (marketing communications).

2. Data Subject Rights

EEA residents have the right to request:

  • Access to personal data we hold.

  • Rectification of incorrect or incomplete data.

  • Erasure of personal data (“right to be forgotten”).

  • Restriction or objection to processing.

  • Data portability.

3. International Transfers

Data may be stored or processed outside the EEA, including Canada. We ensure appropriate safeguards to protect such transfers.

4. Data Protection Contact

For questions or to exercise your GDPR rights, please contact:
Email: info@canyonplumbingltd.com
Phone: +1 604-558-3308 Address: 789 W Pender St #1250, Vancouver, BC V6C 1H2, Canada